While JGroups is sponsored by Red Hat, production support is not available from Red Hat.
Red Hat incorporates JGroups as a component in a number of products and provides support for those products,
not for custom implementations using JGroups.
If your use case for JGroups is caching, Red Hat Data Grid
based upon JGroups and the Infinispan projects is a supported option.
Other applications that need clustering capabilities can be built in
Red Hat JBoss Enterprise
Application Platform using the Java EE/Jakarta EE APIs and receive production support from Red Hat.
For further questions, contact Red Hat
or Bela Ban.